Refund & Cancellation Policy

1. Cancelling

You can cancel a paid plan at any time from Plan & billing in the app. Cancelling stops future charges. You keep your paid features until the end of the period you already paid for, then your account moves to the Free plan. Your documents stay safe.

2. 7-day money-back guarantee

If you're not happy with your first paid plan, ask for a full refund within 7 days of your first payment — no questions asked. This applies once per customer.

Email Inkwell <[email protected]> from your account email with the payment reference shown in Plan & billing.

3. After the first 7 days

• Monthly plans: no refunds for the current month, but you can cancel to avoid the next charge.
• Yearly plans: if you cancel within 30 days of a yearly payment because of a problem we caused and couldn't fix, we'll refund the unused months.
• Renewals: if you forgot to cancel and ask us within 7 days of a renewal charge, and haven't used paid features since, we'll refund it.
• If we couldn't deliver the service for an extended period, we'll credit or refund the affected time.

4. How refunds are paid

Refunds go back to the original payment method through Paystack. Depending on your bank, they can take 5–10 working days to show up. We can't refund in a different currency from what you paid in.

5. Failed or duplicate payments

If you were charged twice, or were charged but your plan didn't activate, contact us right away with the payment reference and we'll fix it or refund it in full.

6. Payments you make to someone else through Inkwell

If you paid a deposit or other amount to a sender while signing a document, that money went to the sender, not to Inkwell. Ask the sender for any refund. If you were charged but the payment does not show on the document, or you were charged twice, write to us with the payment reference and we will help.